Use The Printer Software
Some printer manufacturers have their own software to help you manage and troubleshoot your printer. If this is the case, you should install the software .
You can check if you already have it installed. Press Windows key + I to open Settings. Click Devices > Printers & scanners, select your printer, and click Manage. You will see a button that says Open printer app if the software is installed.
Open the software and check for any section that lets you restart, troubleshoot, or fix the printer.
Solution : Run Printer Troubleshooter
It is available and feasible for you to take advantage of the Windows built-in tool to troubleshoot the reasons why your printer is offline on Windows 10. Whats more, it is capable of identifying and fixing the printer issue.
1. Search Troubleshoot in the search box and hit Enter to navigate to Troubleshoot.
2. Under Troubleshoot, locate Printer and choose to Run the troubleshooter.
If there are any problems with your printer on Windows 10, the printer troubleshooter would let you know. And if possible, it will also fix the printer offline issue for you automatically.
Step B: Make Sure The Printer Is Connected To The Computer
- If using a USB cable, make sure the cable is connected to both the printer and computer. Try connecting it directly to the computer and not via a hub.
- If using an ethernet cable, make sure the cable is connected to both the printer and router/hub/switch. Print the network configuration page to check the IP address.
- If using a wireless connection, print the network configuration page to check the IP address.
If the issue continues, go to STEP C.
Click Start> Devices and Printers.
If the check mark is not on your Brother machine, right-click the icon for your Brother machine and select Set as default printer.
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Why Does The Printer Offline Error Occur
The error appears when Windows 10 sees that the printer is unavailable.
Unfortunately, most of the time, it cant tell if the printer is really offline or if it has connectivity problems or printing errors. They might occur when:
- The connection between the computer and the printer is slow/unresponsive
- The printer has encountered an internal error
- There are multiple unfinished print jobs in the queue
Remove And Reinstall Printer From Scratch
Sometimes, the best option is to remove and reinstall the printer from scratch. Unplug or disconnect the printer from your PC and follow the steps below.
Restart your computer, plug in the printer cable or connect it to your router/Wi-Fi network, and proceed to the next step.
If youre having trouble installing your Ethernet or wireless printer, refer to this comprehensive guide on connecting a network printer in Windows.
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My Scanner Says Offline But Printer Is Working Just Fine
I follow the directions on both printer and computer but it says they are not connected. I have no problem printing wireless. I am using a Mac. Thank you for any help you can give
Thank you for posting on HP Forums,
Flower_Bud is at your service.
As I understand, your scanner says offline.
No worries, as I’ll be glad to help you, that said, I’ll need a few more details to dissect your concern & provide an accurate solution:
When was the last time it worked fine?
Are you able to make a photocopy?
How is your printer and computer connected?
Let’s try these steps to resolve the issue:
1) Turn off the Router, Printer and the computer.
2) Wait for 60 seconds.
3) Turn on the Router first and wait for all the lights to stabilize.
4) Turn on the printer and allow it to configure itself.
5) Turn on the computer and check the functionality
Once completed, please check the scanner.
If the issue persists, let’s try given steps from the document:
Step 1: Confirm if the issue is also printing-related
Step 3: Check the network and printer connection status
Step 4: Check third-party firewall software settings
Step 5: Remove and re-add the printer
Step 6: Uninstall the printer driver and software
Step 7: Reinstall the latest scan driver and software
Step 8: Try other scanning solutions
Step 9: Reset the print system
Let me know how that pans out
I hope you have a good day ahead,
And feel free to ask any other queries as well,
Reset The Print System
Resetting the print system can clear any error states by removing all HP and non-HP printers, pending print jobs, and printer preferences.
Resetting the print system removes all printers. After you reset the print system, re-add your printers to the queue.
Right-click or control+click anywhere in the Printers list, and then click Reset printing system.
Type the administrator name and password, and then click OK to complete the reset.
Once the reset is complete, re-add your printer. Click the Plus sign, select your printer in the list, and then click Add.
Print Offline In Windows
Another reason for your printer not being online is the Use Printer Offline feature in Microsoft Windows 10. This feature allows you to prepare your documents for printing, regardless of whether your printer is available at the moment or not. Although this looks like a useful thing to have, it actually causes a bunch of issues.
Fortunately, sorting these issues is really simple.
This should hopefully bring your printer back online.
Printer Goes Offline Due To Driver Problems
Printers rely heavily on good drivers to function properly. If something is up with the driver, the printer will not work as it should. Check the driver and download a fresh one as appropriate.
Reinstalling the same driver may also work if Windows cannot find a newer version. You will have to visit the printer manufacturers website and manually download a Windows 10 driver for your model of printer. Then just select the executable file and install.
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Troubleshoot Printer Spooler Settings
HP printer shows offline message when printer spooler is stopped. To fix this, follow these steps-
- First of all, open Run dialog box and type Services.mscand Click on OK
- Now from the listed items, locate the option of Print Spooler
- Right click on it and slect Stop option to pause the print spooler services.
- Next click on the address bar from the Windows File Explorer and type C:\Windows\System32\Spool\Printer and click on OK.
- Now delete all the files from printer folder to clear the printing queue.
- Thereafter, go back to Print Spooler and right click on it and select Start option to resume the spooler service again.
- Lastly, restart your computer and printer and your complain of HP printer Says offline will be gone.
These steps will help the user to bring back the HP printer from offline to online in Windows 10 or in any other operating system.
Why Your Printer Is Offline And How To Fix It
“Why is my printer offline?”
If you’ve ever screamed that phrase, or muttered it under your breath, then you know how frustrating it can be when your printer stops responding or chronically doesn’t work. Don’t worry though, printer problems are easier to solve than you may think.
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Change Printer Status To Online
- Open control panel then Devices and Printers
- This will display the installed printer list, locate the printer you want to change to online
- Right-click on it and make sure to set the printer as default,
- Again right-click on that printer and this time select see whats printing
A new window opens, Click Printer. Here if you see a tick next to the option Pause Printing and Use Printer Offline, remove them to change your printer status from offline to online.
Printer Is Offline In The Control Panel
Product support for: Xerox B210 Printer, Xerox B210 Printer Family
Article Id: 2125302 | 06/29/2020
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Checking The Primary Connection
The primary thing to do is to check your printers connection with your PC. You should take a look at the direct link interfacing your printer to your switch, and check the USB link associating your printer to your PC. If you think that the connections to the system are all okay, try switching the printer cable to alternate USB port on your device.
For printers that are connected through WiFi , you need to check the Network Settings in the Printers and Scanners section of your computer. Click on Confirm Network Settings and this will open up the current network settings of your printer.
How To Change Printer From Offline To Online
- To check the level of ink cartridges and paper jam issues.
- Need to ensure that the paper tray is loaded with the right type of paper for printing.
- The level of the ink cartridge has to be checked for clear and crisp printing of text.
- To check the cables and connections connected with the printer.
- To check that cable and connections connected are not outdated and faulty.
- To ensure this, the following steps are required to be followed-
- To check the wireless network connection in the printer and computer is established properly.
- To use the hp print and scan doctor tools to fix the constant offline issue of the printer. For it, the tools have to be downloaded and used.
- To set the printer to online mode manually by below givens steps-
- Firstly, press the start button on the printer.
- Then to click on the control panel.
- Then under it select the option of devices and printers.
- Select what is printing option.
- Then choose the printer name.
- At last, choose to use the printer online option from the menu section.
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Use Hp Print And Scan Doctor
Use HP Print and Scan Doctor on your Windows computer to help diagnose and fix printing and scanning issues.
Make sure paper is loaded in the main tray, and then turn on the printer.
Download HP Print and Scan Doctor, and then follow the prompts to install and open the tool.
On the welcome screen, click Start to select your printer and run the diagnostic.
If your printer is not found, click My product is not listed, and then follow the instructions troubleshoot the connection.
Solution : Change The Printer Status
You may have carelessly or accidentally set the printer offline on Windows 10. So to change your HP, Epson or Canon printer from offline to online, you should get into the printer settings to have a try.
It is likely that you can find out the related settings to get a printer online and make it respond, work on Windows 10.
1. Go to Start> Settings> Devices.
2. Under Printer& Scanner, locate and right click the icon with a green checkmark to See whats printing.
If the icon has no green mark, you should right click it to Set as defaultprinter and then right click it to See whats printing.
Then you can see the printer queue popping up on Windows 10.
3. Under Printer, uncheck the box for Pausing printing and Use Printer Offline.
Then you are able to use the printer online on Windows 10. And the printer offline will no longer exist on Windows 10.
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How To Deal With Cartridge Leaks
Cartridge leaks can happen in any cartridge for inkjet printers. Leaking may occur due to improper handling or installation. There are instances wherein a cartridge is overfilled, so it leaks. It is safer to open your cartridge over the sink or with paper towels underneath to avoid messing when the ink spills. If a cartridge is stored in an area with high temperatures, it may cause the ink to bubble or drip out. Keeping your cartridge in a dry and dark place is highly recommended, preferably at 60-75 degrees Fahrenheit or 15-23 degrees Celsius.
But what if the cartridge leaks while you are printing? A leak may not be very obvious, especially if the cartridge is still inside the printer. Printer leaving streaks can be one indication of a leak. Another sign is if it will not produce prints at all. When you remove the cartridge, you may expect a big spill, but even small leaks can cause your cartridge to malfunction. You can try to follow our instructions below to resolve the issue.
Step 1: Remove the cartridge from the printer. Improper cartridge placement may have caused the leaking.
Step 2: Gently clean the cartridge with an alcohol-based wipe. Avoid using water as it may damage the cartridge.
Step 3: Put the cartridge over a paper towel with the printhead down. Leave it for a few minutes.
Step 4: Reinstall the cartridge back to the printer. Make sure to place it firmly and correctly but do not push too hard
Step 5: Run a test print to check if the issue has been resolved.
Removing The Use Offline Option
The “Use Printer Offline” option allows you to send jobs to your printer when you are not connected to it, but when you reconnect, it does not automatically send those jobs. Once you are connected to it again, disabling the option brings the printer online and sends those jobs. Under the Printer menu in the Control Panel, right-click on the printer that is offline. Scroll down the menu to the “See what’s printing” option, which brings up a new window showing the printer queue. Click the “Printer” menu and remove the check mark labeled “Use Printer Offline.”
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Change The Windows Function Discovery Services
If your printer uses the Web Services for Devices technology, ensure the Windows Function Discovery services are running correctly on your Windows computer. These services help your computer detect network devices.
If the printer stays offline, disconnect or unplug the printer, restart your PC, and check again.
Troubleshoot Printer Stuck In Offline Status In Windows
There are quite a few reasons why
If you have tried to print a document in Windows 10, you know that it wont print unless the printer is online. Usually, this just involves turning on your printer and waiting a few seconds for the status to change from offline to online.
Unfortunately, this doesnt happen all the time. Instead, the printer will remain in offline status even though your printer is on and connected to your computer or to the network. There are quite a few reasons why Windows may not detect that the printer is online and Ill do my best to cover as many solutions as possible.
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Why Does Your Printer Go Offline
Mostly, your printer has to be connected to the Internet or by USB cable. Only in this way can the printer get online and work smoothly with your PC on Windows 10.
And you can see from the issue that the printer is offline that the main cause lies in connection problems. Sometime, it may be due to the disconnected printer. On the other hand, the offline printer appears because of the network issues.
Troubleshoot Your Printer Connection
Identify and resolve printer connection issues.
Troubleshoot the printer USB connection
Check the USB cable for damage and length, replace it if necessary, and restart your printer and computer.
Turn off the printer and your computer.
Disconnect the USB cable from your computer and printer, and then inspect the cable.
If the cable is damaged or longer than 3 m , replace it.
If the cable is undamaged and shorter than 3 m , connect the cable to a different USB port on the computer. The port should be USB 2.0 or greater. If you are using a USB hub or docking station, connect the cable directly to the computer.
Connect the cable to your printer, and then make sure the cable is fully secured to both ports.
Turn on the computer, and then wait for the computer to complete startup.
Turn on the printer, and then add your printer or wait for the computer to install the new device .
Troubleshoot the wireless printer connection
Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.
Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.
Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search forself test page to find the document on how to print and evaluate the report.
Troubleshoot the wired network connection
Turn off the printer, and then disconnect the Ethernet cable from the router and the printer.
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