Monday, November 28, 2022

Why Does Hp Printer Go Offline

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Why Am I Facing Hp Printer Offline Issue

How to Change a Printer from Offline to Online

There are numerous reasons due to which you come across HP Printer Offline problematic issue. Some of the most common are listed below:

  • Outdated or corrupted printer driver.
  • If the Printer cant communicate with your operating device.
  • When your printers setting is set in Use Printer offline mode.

Why Is My Hp Printer Offline

The offline printer is basically a connectivity issue. You probably have seen an error message saying- your printer is offline while trying to print a document.

The error message shows when your computer and printer cant communicate for cable connection issues, firmware problems, or outdated drivers.

And when this happens, your printer cant process any command, i.e., you cant print until you resolve the issues and get your machine back online. And in order to solve the problem, you must know about what causes it.

Also, to know more about the offline printer issues, you can go through what does printer offline means.

So, lets see some of the common problems for which your Hp printer might be offline.

  • When your printer is paper jammed. Paper jamming occurs when you use a type of paper incompatible with your device or insert sheets incorrectly
  • You might have set it offline earlier to save and print a document while not connected or prevent others, such as children, from mistakenly using it
  • If the cables are not connected properly
  • If you havent updated the Hp printer drivers or if the firmware has essential update lackings
  • If the Hp printer is not your default printer, you would probably see the offline error message while trying to print with it
  • If you have network problems or if there are other settings errors

Solution : Set The Printer As Default

Follow the provided instructions if you really want your printer set as default. The following steps are only provided for Windows 10 users. So before start make sure you have downloaded and installed all of the available updates for the Windows 10 operating system.

  • First, you have to open the Windows search box and enter Devices into the field
  • Then, Select Printers & scanners
  • Ensure that the check-box next to Let Windows manage my default printer is unchecked. If it is selected, give a single tap on the box to unselect
  • Choose your printer from the opened list
  • If your printer is listed multiple times, select the version that is showing an idle or online status
  • Finally, click Set as default

Now try printing again to check whether HP Printer Offline has become online. If your device still displays an offline status, jump to the next solving guide.

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Fix 2 Use Printer Offline Setting

The second method is to close the “Use Printer Offline” setting. If this setting is enabled, your printer is unable to print. Follow the steps below to turn off this selection:

Step 1: Press “Windows + I” keys to open Settings window and then choose Devices.

Step 2: Choose Printers & scanners tab and then select a printer device. Click on this printer device and choose Open queue.

Step 3: In the new window, click Printer and uncheck Use Printer Offline.

Fix Printer Offline Errors By Our Expert Technicians

HP Printer Offline Windows 10  Fixing the Error ...

Printers incompatible print cartridge error fix

Sometimes you cant print a file document hence your printer is showing offline status. This frustrating issue can be resolved in an easy way on your printer. All that you need to do is to switch your printer offline to online. To ensure that any another printing problem doesnt exist & cross-check for the paper jams proper installation of ink cartridges, paper tray and low ink.

Youre lucky if youre using Windows, as Windows has inbuilt printing settings that permits you to use your printer when its offline & these settings allow its user to save the document that you want to print when your printer is disconnected to your computer. So, when you change your offline printer back to online status then your sends those documents to the printer and allow you to print the documents.

Printers incompatible print cartridge error fix is a very common issue in any printer. These issues can range from connectivity issues to a powered-down printer. So, you can change your printer offline to online sends print jobs directly to your printer without waiting & make sure that your printer is connected to the computer before you change your Windows setting from offline to online.


Also Check: How To Put A Wireless Printer Back Online

Clear The Pending Print Jobs

When HP printer says offline, you must clear all the pending print jobs as follows:

  • Click on the Start menu, go to Control Panel and then go to the Devices and Printers section.
  • Now right-click on your printer and select the option See Whats Printing.
  • Right-click on See Whats Printing option and then cancel all the pending jobs you see.
  • Once you have removed all the print jobs, choose the option Use Printer Online again.
  • Restart the system and the printer and check if it helps.
  • Physical Printer And Cable Checks

    Check both ends of the USB cable are firmly inserted. If the printer is networked then make sure the Ethernet cable is firmly inserted. If the printer is wireless check your internet connection or make sure its connected to your router.

    If youre connected by cable try using the end of the printer cable in multiple ports or sockets on your device.

    Try using a different cable to make sure the fault is not with the cable alone. If youre on a network or wireless device a simple check would be to attach a cable to your computer/or device to make sure your printer is working. Therefore the fault could be with your network connection.

    Read Also: Why Is My Hp Printer Printing Blank Pages

    Hp Officejet 5255 Printer Offline Error

    The HP OfficeJet 5255 printer may go offline for a several reasons and there are various options to recover from these issues. A bunch of solutions are given here. Get to know and get rid of it without any pesters.

    Troubleshoot the offline error in your HP OfficeJet 5255 printer. Start with HP Print and Scan doctor utility and check the network connectivity. If the issues persist, reset the printer and again check the status connection.

    Resetting may gain the lost connections back. If the issue is not resolved, check the Ports . Update your firmware if you have not finished the troubleshooting.

    If you are using a network connection, you have to additional solutions. You can either create a manual network connection or include a second printer device to the Windows operating system.

    You can also use HP Printer Assistant to include the HP OfficeJet 5255 printer.

    After trying all the above mentioned steps, your printer did not resolve this issue, try the below steps.

    The Hp Printer Is Connected Via Usb

    HP Printer is Offline Fix – [5 Solutions 2021]

    When the HP printer is connected to the PC or laptop via a USB cable and is displayed as offline, it makes sens to first check whether the cable is plugged in correctly. Maybe it loosened or is not plugged in at all. If the USB port on the computer or laptop turns out to be defective, you can try another USB socket. Sometimes it is also helpful to restart the printer. Maybe the HP printer was stuck in energy saving mode. If the USB cable itself is damaged, simply use an other USB cable and check the connection again.

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    How Do I Get My Samsung Printer Back Online

    Check the printer driver to make sure it is not set to offline:

  • Open Devices and Printers in the Control Panel.
  • Select the printer and right click with the mouse. Select See whats printing.
  • Select Printer at the top left of the window and uncheck Use Printer Offline option. Figure: Printer options.
  • Why Is My Hp Envy Printer Saying It Is Offline

    The major reason which might trigger the offline problem is the unstable connection between your computer and printer. To get rid of such hurdles completely from the root, you will have to check the connection. Also, you have to update the drivers and give a hard reset to your HP printer to boot it up.

    Read Also: How To Add Printer In Windows 10

    How Do You Change The Status Of A Printer From Offline To Online

    You can Change The Status Of A Printer From Offline To Online by simply clicking on the Start menu and then tap on Devices and Printers icon. After that, you need to select your printer and place double-click on it. Now, click on Printer menu bar and uncheck Use Printer Offline. This action will gonna be changed your Offline HP printer to Online. After getting back your printer Online, you can frequently print any document, images or anything that you want. In case, your printer still says Offline, then dont panic! Just put a single ring on helpline number +1-205-690-2254. The highly educated professionals are working here to proffer top-notch services at your doorstep in a minimal cost.

    Solution : By Reinstalling Printer Drivers

    HP Printer keeps going offline

    This method is one of the most commonly used methods to fix the error on Windows 10. You can use this solution by going through the below-mentioned procedure

  • Open the Control Panel and navigate to the Devices and Printers option
  • Once you find your printer, right-click on it and click on Remove Device
  • Once the device is removed download your printers latest driver from the printers manufacturer site
  • Before downloading the driver checks whether the particular driver version is compatible with your printer
  • After the printer driver is successfully downloaded you can install the driver and start printing
  • Read Also: How To Scan From A Canon Printer

    Solution : Check Your Connection

    Depending on how your printer is connected to your computer, you may have various other reasons Why is My HP Printer Offline problem still appear. If you use a USB cord to connect, make sure that it is securely in place. If the issue persists, consider using a different USB cord. But, in case you use a wireless network to connect to your printer, follow the beneath steps accordingly:

    • Restart your printer by turning it off first, waiting almost 10 seconds, and disconnecting the power cord from your printer
    • Then, turn off your operating system
    • Connect the printer power cord to the printer appropriately and turn the printer back ON
    • Disconnect the power cord from your wireless router
    • Wait 10 seconds before reconnecting it
    • It may take a couple of minutes for your internet to come back on
    • When it does, power on your computer
    • Using the HP wireless setup wizard or the HP Smart software, connect your printer directly to your network
    • Print a wireless report to check what connectivity issues may still exist
    • Find this report in the Network settings or the Wireless menu of your printer

    Solution : Reconfiguring Your Hp Printer Settings

    HP printer going offline issues can also be resolved by making some changes in your printer settings. For this, you need to restart your computer and printer. In case the printer is a network printer you can try restarting your router. Refer to the below-mentioned procedure to fix the problem:

  • Open the Control Panel window and navigate to the Devices and Printers option
  • Verify that your printer is set as default
  • Right-click on the default printer selected and click on See Whats Printing option
  • If any unfinished tasks are present in the list remove them
  • Again select the printer and uncheck the Use Printer Offline option
  • Verify that the Use Printer Offline option is unchecked
  • Ensure the printer is connected properly to your computer
  • Restart both your printer and computer
  • Recommended Reading: How To Restart Printer Spooler

    Ensure Your Printer Is Set As Default Printer To Fix The Hp Printer Offline Issue:

    If the printer keeps turning offline on Windows 10 or any other operating system, the following steps should be used:

    • Step 1: Click on the Windows button and type in Run. After that type Control Panel and select the option.
    • Step 2: A Device and Printer option will be seen, under that, the HP printer will be listed. If a green checkmark is visible, it means that the HP printer is already set as default.
    • Step 3: If not then right-click on the printer option and click on the option of Set as a default printer. You will notice that the printer is successfully working.

    Printer Goes Offline Due To Driver Problems

    How to fix Printer Offline in Windows 10 or in Window 8

    Printers rely heavily on good drivers to function properly. If something is up with the driver, the printer will not work as it should. Check the driver and download a fresh one as appropriate.

  • Right click the Windows Start button and select Device Manager.
  • Select your printer from the list.
  • Right click and select Update Driver Software. Select automatic or manual depending on whether you have a driver on your system or not.
  • Allow the driver to be installed and retest.
  • Reinstalling the same driver may also work if Windows cannot find a newer version. You will have to visit the printer manufacturers website and manually download a Windows 10 driver for your model of printer. Then just select the executable file and install.

    Also Check: Microsoft Xps Writer Windows 10

    Troubleshoot Your Printer Connection

    Identify and resolve printer connection issues.

    Troubleshoot the printer USB connection

    Check the USB cable for damage and length, replace it if necessary, and restart your printer and computer.

  • Turn off the printer and your computer.

  • Disconnect the USB cable from your computer and printer, and then inspect the cable.

  • If the cable is damaged or longer than 3 m , replace it.

  • If the cable is undamaged and shorter than 3 m , connect the cable to a different USB port on the computer. The port should be USB 2.0 or greater. If you are using a USB hub or docking station, connect the cable directly to the computer.

  • Connect the cable to your printer, and then make sure the cable is fully secured to both ports.

  • Turn on the computer, and then wait for the computer to complete startup.

  • Turn on the printer, and then add your printer or wait for the computer to install the new device .

  • Troubleshoot the wireless printer connection

    Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.

  • Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.

  • Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search forself test page to find the document on how to print and evaluate the report.

  • Troubleshoot the wired network connection

  • Turn off the printer, and then disconnect the Ethernet cable from the router and the printer.

  • Check The Connection Of Wire:

    HP printer can go offline due to improper connection.

    • Check if USB cables on both ends are properly connected to the printer and computer. If it is a wireless connection ensure that the printer and router connectivity is compatible.
    • Check if the power cable is intact without any cuts and is connected well.

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    Troubleshooting Tools By Hp

    Those were all the methods you can use to bring your HP printer online and if that didnt work for you, you can still have an option left.

    HP Print and Scan Doctor

    HP Print and Scan Doctor is the one tool that HP provides to help its users deal with printing and scanning errors heres how to use the tool:

    • First, you need to download the HP Print and Scan Doctor program on your device.
    • After downloading, run HPPSdr.exe from the location where you have saved the file on your computer.
    • Launch the HP Print and Scan Doctor program, click Start, and select your printer.
    • If you dont see your printer listed, turn it on and click on Retry.
    • If your printer is facing a connection problem, follow the directions provided by the tool.
    • Thereafter, a screen will display asking to turn on printer updates, choose Yes and continue.
    • On the screen that asks to set your printer as default, click Yes and continue.

    Check Windows Function Discovery Services

    Why Does My Hp Printer Keep Going Offline

    If your printer uses a WSD port, make sure Function Discovery services start automatically and are currently running.

  • In Windows, search for and open Control Panel, and then click View devices and printers.

  • Right-click your printer, select Printer Properties, and then click the Ports tab.

  • Look for a WSD port in the list.

  • If there is no WSD port, do not continue with these steps. Print a Network Configuration page, and then create a manual IP connection in the printer EWS and add a Standard TCP/IP printer port in Windows.

  • If there is a WSD port, make sure the check box is selected, and then continue with these steps.

  • In Windows, search for and open Services

  • Find Function Discovery Provider Host and Function Discovery Resource Publication in the list.

  • For both, make sure the Status is Running and Startup Type is Automatic.

  • If one or both items has a Manual Startup Type or is not running, right-click the item, select Properties, change the Startup Type to Automatic, click Apply, click Start, and then click OK.

  • Close the Services window.

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    How To Fix Hp Envy Printer Offline Windows 10

    Concerns troubled HP Printing device are haunting a huge number of users since they have got upgraded their machine to be able to Windows 10. Some of options reporting Printing device will be offline is proven. HP Envy printer offline windows 10 error concept relates to the equipment that is not able to communicate with all the printer. The particular cause regarding this problem is printing device is paused. So a person will have to enable your inkjet printer through options area.

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