Saturday, October 15, 2022

Why Does A Printer Go Offline

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Why Do Printers Go Offline

How to Fix Printer Offline In Windows 10/8/7 [Tutorial]

Printers can appear to be offline if they cant communicate with your PC. Occasionally when printing, the device or computer thinks the printer is offline even when it is ready to start printing. This can be caused by an error between the device and the printer.

This can be as simple as a disconnected cable, or an error occurring due to a paper jam. However, it can also indicate a problem with your driver or software. Old age or a lack of updates can cause this, and if this is the reason your printer is offline, you will have to troubleshoot it.

Printer Goes Offline Due To A Windows Setting

It is entirely possible that a Windows 10 setting is interrupting the printer and stopping it working correctly. Here are a couple of things to look for.

  • Navigate to Control Panel and Devices and Printers.
  • Right click your printer and select the Ports tab. Make sure the correct port is selected. If youre using USB, the USB port should be selected. If youre using a network, the network port should be selected. The same for Wi-Fi.
  • Right click the printer and select See whats printing.
  • Select Printer from the menu in the new window and ensure there is no tick next to Use printer offline. If there is, remove it and retest.
  • Go back to Control Panel and select Network and Sharing Center.
  • Select Advanced sharing settings.
  • Check Network discovery and File and printer sharing are both enabled.
  • Cant Print Documents Print Job Stuck Printing Or Printer Says Offline On Windows 10 Here Simple Steps To Get Your Printer Status Back From Printer Offline To Printer Online And Fix Printer Problems As Well

    If you have tried to print a document in Windows 10 but it wont print and printer status showing offline there are chances the printer itself not run on. And turning on the printer and waiting a few seconds for the status to change from offline to online. But if still printer says offline there are chances its due to paper jam or going out of paper. If its network printer keeps going offline there are chances minor network connectivity issues.

    Again if the connection between the computer and the printer is slow/unresponsive, multiple unfinished print jobs in the queue or the printer has encountered an internal error printer driver problem or also cause this problem as well. Whatever the reason keep reading this post to change the printers status from offline to online and fix printer problems in windows 10.


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    In Need Of A Power Cycle

    Just like many other types of electronic devices, your printer might just be in need of a power cycle. Turning your printer off and on again often fixes the problem at hand. Turn off the printer, unplug it, wait at least 30 seconds, and plug it back in. If it still indicates printer offline, continue troubleshooting.

    Printer Offline Status Overview

    Why Does My HP Printer Keep Going Offline

    Windows 10 says the printer is offline? No matter you are using an HP, Epson, Canon or Brother printer, it is extremely common that your printer is offline, which means you cannot print files for your work or study. Or in some cases, Windows 10 thinks the printer is offline, which is why your printer isnt printing, but actually the printer is online but wont print for you.

    Since the printer must be online in order to print as usual, you have to change the printer from offline to online on Windows 10 if you feel like to print using your Canon, HP, Samsung, Brother, or Epson printer.

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    Reasons Why Your Printer Is Offline

    The future is now, but even with modern advancements in technology, computer and printer issues like an offline device are still one of the most common printer problems for people in the office and at home.

    When youre working in the office or preparing to print important documents at home, there is nothing more annoying than receiving a notification about your printer being offline. Printing out a few documents should be a quick and easy task, especially when you work in an office equipped with state-of-the-art multifunction printers. Unfortunately, technology is not perfect and every piece of equipment runs into errors, but they are totally actionable!

    Dealing with a printer thats offline and not knowing how to fix it is an inconvenience that can seriously impede your workflow if you dont think fast. After internally cursing the little glitches in modern technology, its time to troubleshoot in order to get your printer working seamlessly again.

    If youre currently struggling with this formidable issue, then were got you covered with the seven answers to your question: why is my offline.

    Why Would An Hp Wireless Printer Keep Going Offline

    One of the most common reasons for an HP wireless printer to keep going offline is the instability of the printers dynamic IP address, which results in frequent losses of communication. The problem may also be caused by using a wireless router that has been improperly configured by the ISP.

    Since all HP wireless printers have a unique MAC address that identifies the device on the network, they sometimes go offline or become unable to establish a connection because the wireless router uses MAC address filtering. This filtering keeps blocking the wireless printer as long as its address is not present on the list of approved devices. In this case, the problem can be fixed by whitelisting the MAC address of the wireless printer or by disabling the MAC address filtering function altogether.

    HP wireless printers tend to go offline if the wireless router is defective or doesnt maintain signal over long ranges. The wireless signal can also be obstructed by walls and various objects. This problem can be fixed by placing the wireless router and printer closer together or moving objects which might cause the interference such as large appliances or devices connected to the wireless network. Alternatively, a person can modify the channel of his wireless router or extend the range and power of the signal with wireless access points to fix the problem.

    Read Also: Why Is My Printer Offline Epson

    Set Your Printer As The Default Printer

  • Select Start > Settings > Bluetooth & devices > Printers & scanners .Open Printers & scanners settings

  • Select your printer and then select Set as default. If you don’t see the Set as default option, the Let Windows manage my default printer option may be selected. You’ll need to turn that off before you can choose a default printer manually.

  • Why Is My Printer Offline

    How to Change a Printer from Offline to Online

    Even with todays advancements in technology, computer start and printer issues are still a frequent occurrence for some people. When youre running a business, there is nothing worse than receiving a message telling you that your printer is offline and not knowing how to fix it.

    In this blog post, weve explained the possible reasons why youve got an offline printer, and how you can fix it.

    If your printer is showing an offline message, it means its having a hard time communicating with your computer. There can be a number of reasons for this, from connectivity issues to a fault with your printer. Whatever the reason, there are several checks you can do to determine which issue youre facing.

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    Restart The Print Spooler Service

    Your printer will refuse to work if the Print Spooler service is not working well. In some case, this service is somehow turned off. You need to check if its running first, then decide whether or not to restart it:

    1) On your keyboard, press the Windows logo key and R at the same time. Type services.msc in the search box and press Enter.

    2) On your keyboard, press the P key to faster locate Print Spooler item. See if its status is Running.

    3) If you cant see its status here, right-click Print Spooler service and click Start.

    4) If you like, you can also restart this service: right-click Print Spooler and click Restart.

    5) Close the Properties window.

    Change The Printer Properties

  • Go to Control Panel > Devices and Printers.
  • Right-click your printer and choose Printer properties from the menu.
  • Go to the Ports tab, select your printers IP address from the list and click on the Configure Port button.
  • Uncheck SNMP Status Enabled and click on OK to save the changes.
  • A user also suggested that you can also leave the SNMP as it is and change its device index to #.

    Note: This solution works only if youre using a network printer. If you encounter any configuration problems with your printer, weve prepared a simple guide to help you in that situation.

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    Update The Printer Drivers

    If you don’t have a problem with your computer, it isn’t necessary to update your drivers. However, sometimes you do need to find and replace outdated drivers, and the printer offline is one such situation where updating the drivers could help.

    To do this, press Windows key + X and select Device Manager. In the new window, double click the Printers category. Right click your printer and click Update driver.

    If no updates are found, double check the printer manufacturer’s website .

    Printer Constantly Goes Offline On Windows 10 Computer

    Why Does My Printer Keep Going Offline


    I am using HP officejet 8600 and its constantly reading “offline” by my ASUS Windows 10 laptop. The printer is connected, it says online. Ive tried turning off and on, connecting and unconnecting. It used to make me uninstall the printer and reinstall the printer to work. But, now it won’t even do that. It is a constant annoying problem. Why would laptop say its offline when it says its online?

    PLEASE help

    Report abuse

    * Please try a lower page number.

    * Please enter only numbers.

    * Please try a lower page number.

    * Please enter only numbers.

    Hi Ellen,

    Thank you for posting your query in Microsoft Community.

    We regret the inconvenience caused to you. We will be glad to assist you with your issue.

    This issue may happen due to incorrect registry value, incorrect printer or network sharing settings. Let’s try the below steps and check if it helps:

    Method 1:If the printer is offline then try these steps to connect to network.

    a. Press Window + Q and type Devices and printers.

    b. Right-click on the Printer and click on see what’s printing.

    c. Right-click on new print queue.

    b. Then clear the Use Printer Offline setting.

    c. This resets the registry key to the correct value.

    Method 2:If the issue persists, I would suggest you to try the steps in the article. Check if it helps.

    Thank you for posting your query on Microsoft Community.

    The issue could occur if printer services is not running in the Services window.

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    Fix: Brother Printer Keeps Going Offline

    Brother Printers are well known in the industry for providing economical printers without compromising in the printing quality. Brother is one of the direct competitors for HP and Canon printers which are considered to be the best ones out there.

    Recently, several users have complained that they often see the printer go into offline either automatically or after some idle time which can range from 10 to 30 minutes. This issue can become very problematic as users will not be able to print pages as the printer itself will be listed as offline and the documents will only be added to queue when directed to print.

    Why My Printer Keeps Going Offline

    Many times, the printer users face problems due to unwanted printer errors. One of the most likely to happen error and why does my printer say offline which stops you from completing your printing tasks is Printer showing offline. Before knowing the fact that your printer is offline & how to fix it, you must know about the reasons for which your hp printer is offline. There could be several factors responsible for printer offline error. Might be the reason of any technical problems that might require tech assistance & expertise for the wireless printer offline or it can happen due to errors in connection, poor configurations, faulty drivers for the printer. Some of the most common issues with the printers are given as below:

    1. Faulty Driver Issue:
    • Reason behind the Why My Printer Says Offline? might be the printer drivers.
    • The driver that you have installed in printer may not be the right one & thus, can not work properly according to your expectations.
    2. Poor USB Connection:
    • If you are using wired printer then first you need to check whether your printer is connected properly with the USB cable
    • Check whether the USB cable is faulty or not and then start the process of with just a call to us.
    3. Internet Problem:
    • Printer itself has a simple menu where you can access the available WI-FI network.
    • Connect your printer to the correct network.
    • Check internet connection & ensure that the Wi-Fi network is working properly.

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    Step B: Make Sure The Printer Is Connected To The Computer

    • If using a USB cable, make sure the cable is connected to both the printer and computer. Try connecting it directly to the computer and not via a hub.
    • If using an ethernet cable, make sure the cable is connected to both the printer and router/hub/switch. Print the network configuration page to check the IP address.
    • If using a wireless connection, print the network configuration page to check the IP address.

    If the issue continues, go to STEP C.

  • Click Hardware and Sound > Devices and Printers.
  • Click Start> Devices and Printers.

    If the check mark is not on your Brother machine, right-click the icon for your Brother machine and select Set as default printer.

    What To Do When Your Printer Is Offline

    How to Fix Printer Offline In Windows 11 [Tutorial]

    Its a weekday and you need to print out a file for an important meeting in 30 minutes. You open the file and click the Print button, and wait for the printer to work. Nothing. Then, a message pops up at the bottom-right corner of your PC desktop saying that your printer is offline.

    You then check the printer status in the Devices and Printers window, and you see this:

    Well, youre not the only one who are bugging by this issue. But no worries, its not a hard problem to fix. As a matter of fact, you can easily fix it following the methods below.

    Here are 5 solutions for you to try. You may not need to try them all just work your way down until you find the one works for you.

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    Remedies To Resolve Hp Printer Offline Problems

    To get your offline printer work well again, you must troubleshoot it by making the following checks:

    • Make sure that your HP Printer is powered on
    • Check if it is connected to the same Wi-Fi network or not
    • If nothing helps, try running a printer power cycle
    • Make sure that it is set as the default printer
    • You must try clearing the print queue of your HP device
    • If that doesnt help, reset the print queue managing service
    • Uninstall and reinstall the latest printer drivers
    • Restart your PC and try establishing a connection once again

    Troubleshoot Your Printer Connection

    Identify and resolve printer connection issues.

    Troubleshoot the printer USB connection

    Check the USB cable for damage and length, replace it if necessary, and restart your printer and computer.

  • Turn off the printer and your computer.

  • Disconnect the USB cable from your computer and printer, and then inspect the cable.

  • If the cable is damaged or longer than 3 m , replace it.

  • If the cable is undamaged and shorter than 3 m , connect the cable to a different USB port on the computer. The port should be USB 2.0 or greater. If you are using a USB hub or docking station, connect the cable directly to the computer.

  • Connect the cable to your printer, and then make sure the cable is fully secured to both ports.

  • Turn on the computer, and then wait for the computer to complete startup.

  • Turn on the printer, and then add your printer or wait for the computer to install the new device .

  • Troubleshoot the wireless printer connection

    Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.

  • Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions.

  • Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search forself test page to find the document on how to print and evaluate the report.

  • Troubleshoot the wired network connection

  • Turn off the printer, and then disconnect the Ethernet cable from the router and the printer.

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    Solution : Update The Printer Driver

    To change the offline printer to online or simply to improve the printer performance on Windows 10, it is strongly recommended to update the HP, Epson or Canon drivers.

    Before you start updating driver for your printer, go to Start> Settings > Devices> Printer& Scanner> Remove device.

    The moment you uninstalled the offline printer from Windows 10, try to connect it to the PC or the network. And then it is high time that you updated the driver for your Ricoh, Canon, HP, Epson printer.

    It is natural that you can go to the printer manufacturers website to download the newly released Windows 10 printer drivers. But to avoid inconvenience and difficulties, you can make full use of Driver Booster to help you update the printer drivers on Windows 10. Convenient enough, Driver Booster is capable of downloading and installing printer driver automatically.

    1. , install and run Driver Booster on Windows 10.

    2. Click Scan button to let Driver Booster search for the missing, outdated and even faulty driver.

    If the printer driver is incompatible and causes printer offline in Windows 10, you need to update it in Driver Booster.

    3. Locate the Printer Driver and then allow Driver Booster to Update it for you.

    After Driver Booster helped you install the latest Epson, Canon, or HP printer driver, your offline printer can turn into online on Windows 10 as well.

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