Usb Cable Or Network Problem
Your Brother printer can also be listed as “Offline” if its connection is faulty. If you connect to your printer via a USB cable, the cable could have something wrong with its hardware; Brother recommends USB cables that have twisted pair wiring, are shielded and are not more than 6 feet long. If you connect to your printer via a network, the network could be down or firewall-protected; Brother recommends checking your network’s router or hub, checking your computer’s firewall setting to make sure it does not block the network connection and running network connection diagnostics.
How To Send A Fax
2. Press Hook and listen for a dial tone.
a. If there is dial tone, press Hook again, and go to step 3.
b. If there is no dial tone, verify the telephone line cord is directly connected from the LINE jack on the Brother machine to the wall telephone jack.
– If NO, refer to: ‘No dial tone’
3. Follow one of these fax-sending procedures:
– To fax using the ADF , go to: To send a fax using the Automatic Document Feeder .
– To fax using the flat scanner glass, go to: To send a fax using the flat scanner glass.
To send a fax using the Automatic Document Feeder , follow these steps:
a. Unfold the ADF cover and support flap.
b. Fan the pages well.
c. Place the document you want to fax into the ADF face up, top edge first until you feel it touch the roller.
;After you put your document in the ADF, the Brother machine’s touch-screen shows ADF Ready.
d. Adjust the paper guides to fit the width of your document.
e. Press Fax.
f. Using the dial pad, dial the fax number you want to send to. You can dial the number manually, use the Address Book or use the call history.
g. Press Fax Start. Your Brother machine will scan and fax the document.
To send a fax using the flat scanner glass, follow these steps:
;Since you can only scan one page at a time on the flat scanner glass, it is easier to send multipage faxes using the ADF.
Printer Not Turned On
Your Brother Printer could be listed as “Offline” because it is not turned on. Even if your printer is connected to your computer via USB, your computer will not recognize any connection if the printer is turned off. Brother reccomends checking the printer’s LCD screen; if it is blank, then the printer may not be powered on. Make sure the printer is plugged into an electrical outlet, the outlet is working and all switches are turned to the “On” setting.
Read Also: Canon Ts3122 Printer Troubleshooting
The Connection Between Printer And System
- Ensure that the connection between the system and printer is uninterrupted. If you are connected to the printer through Ethernet, then check if it is properly linked to both. Print a network configuration page to help you out if you require an IP address.
- If you are connected through a USB cable, make sure it is connected properly. If you have any doubt, you can connect it directly without the hub.
- In the case of wireless connection, get the IP address through network configuration.
There are very high chances of at least one of these methods working out for you and resolve the Brother printer is offline issue. If none of this works, you might have to troubleshoot the issue and take some other steps which are listed below. These fixes will surely help you get your printer back online.
Check Brother Printer Connectivity
Brother Printer could show an offline message when not connected properly to the Windows 10 computer, WiFi network or Router. In this situation, you have to check all the connections by following these steps.
Don’t Miss: Print From Android Phone To Hp Printer
Find A Store Or Dealer
How do I find my model number
Orders will generally be processed and shipped the next business day. Standard shipping delays of up to 4 business days for the Greater Montreal, Greater Toronto and Greater Vancouver areas, and up to 5 business days for the rest of Canada may occur. Delivery to rural areas may take longer. For Canada Post delivery standards, please go to:
Brother observes national and provincial holidays and as such, orders processed on holidays will be processed on the next business day.
Please note that we don’t ship to the following geographical locations: NU ,NT ,YT .
Welcome to Brother Canada!
You’re shopping from a location where delivery is currently unavailable .
If you a shipping address in one of the provinces below, please select it to continue with your online purchase.
Otherwise, you can continue browsing to find a retailer, get info about Brother products, contact Customer Care and explore creative projects.
Bienvenue à Brother Canada!
Vous magasinez à partir d’un endroit à l’extérieur de notre territoire de livraison .
Si votre adresse de livraison se trouve dans l’une des provinces suivantes, veuillez la sélectionner pour poursuivre vos achats en ligne.
Sinon, vous pouvez ignorer cette étape pour trouver un détaillant, vous renseigner sur les produits Brother, communiquer avec le Service à la clientèle et découvrir des projets de création.
Not Set As A Default Printer
Once youre sure the printer is powered on and connected to your computer, its time to check the software side of the problem. First thing to do is to see whether the printer youre trying to use is set as default for your computer.
This should change your printers status from offline to online. If not, check the next section.
Don’t Miss: Hp 8710 Keeps Going Offline
Why Is My Brother Printer Offline How To Get Back Online
- Post comments:
When you setup a brother printer in the home of office network. It will always be active to process the print command. But sometimes, You wont be able to print from your brother machine. If you hover to the printer properties, It will pop up the brother printer offline error.
Ideally, this error comes due to communication or driver settings. When brother wifi printer shows offline or paused error. You should check the following things first.
Apart from these settings, there can be several other causes due to which a brother printer keeps going offline error.
How To Get My Brother Mfc J5845dw Printer Online
The steps given below are to be followed for how to get my Brother MFC J5845dw printer online on a Windows computer.
Step 1: Check the printer connections
- Check the printerâs cable and network connections. Then, check the printer if the sleep mode is On.
- Check the network connection by printing the network configuration page.
- If there are any paper jams, the printer may not function properly.
Step 2: Set the printer as the default one
- Press the Start icon and go to Control Panel Hardware and Sound Devices and Printers.
- Locate your printer and right-click on it to select the Set as a default printer option and proceed with how to get my Brother MFC J5845dw printer online guide.
Step 3: Delete printing queues
- Delete any print job present in the queue.
- Right-click on the printer icon again under Devices and Printers. Then, select the Cancel all Documents option from the list.
- If you cannot select the option, click Open as administrator and enter the admin password and delete the printing queues.
- Restart the computer. Unplug the printer and turn it On after 30 seconds.
Step 4: Check the printer status
- Right-click the Brother printer icon and select See whatâs printing.
- In the Printer window, select Printer.
- Check whether the Use Printer Offline is check marked. Uncheck the option to use the printer online.
Step 5: Check whether the printer works
Recommended Reading: How Do You Get Printer Back Online
To Cancel The Print Command
- Lets click on the printer icon available in the taskbar.
- Right-click on a file presented in the row and press the cancel button from the menu.
- Now copy the same method for different files as well.
Now, after making these changes, you can restart the devices in the following order.
- Restart your WIFI access point or modem .
- Power off the brother machine for 2 minutes and then reboot it.
- Now reboot your computer as well.
How To Troubleshoot Brother Offline Status
Whatever the reason behind your brother printer offline problem, the important question is; How do I fix my printer when it says offline?; You dont need to panic, because there are multiple checks and fixes to determine and resolve the issues which you are facing.
In the below section we described a few solutions to resolve brother printer offline status, you should try all of them one by one and next time whenever you encounter this problem again you can apply one of your favorite methods to fix this error.
Read Also: Canon Printer Spooling
Resolve Brother Printer Connected To Wifi But Offline Issue
If your Brother Printer is connected to Wi-Fi but still it is showing an offline status, then the possibility is that you have not connected it to the same network as your computer. Apart from this, the issue can also be caused due to incorrect printer configurations. Thus, you may use the method given above to get rid of this issue as quickly as possible. Also, make sure that your printer and computer are sharing the same Wi-Fi network.
Print The Network Configuration Report And Check The Connection To The Wireless Router Or Access Point
When your Brother machine is connected to the wireless network, check the machine’s wireless connection status by printing the Network Configuration Report:
Next, ping your Brother machine to check if it is communicating correctly with your computer.
3.2.2 Ping the Brother machine
Don’t Miss: How To Get An Hp Printer Online
Solution : Physical Printer And Cable Connection Check
To resolve this problem you have to check all the cable and physical connection of your printer, it is the most easy way to come over this trouble, you just need to keep in mind the following described points.
These are the few connection checks that you have to perform and after getting the problem you should reestablish physical or network connection again.
Restart Your Printer & Check For Connectivity
If your printer has been online and has not been in use for some time, it might have gone into an idle state. In this case, you need to turn the printer off for about one minute and then switch it on again. Now have a check if your problem is resolved.
- Check that your printer is connected to power and is turned on.
- If you connect to the printer using a USB cable, check that the cable is properly connected. Resit the cable at the printer and on your computer.
- However, if you connect to the printer using Wifi, check that you are connected as well.
If your printer still shows an offline status, move on to the next solution.
Recommended Reading: How To Send A Fax From A Wireless Printer
S To Fix Brother Printer Offline Issues In Windows 10
A copy of the Printer Offline Icon is Listed in Devices and Printers. There may be a duplicate of your Brother printer recorded with a similar name in Devices and Printers. This can be made when you:
- Introduce a similar printer driver more than once.
Nearness of more than one duplicate of a similar printer in Devices and Printers will make a portion of the duplicates of the printer not working appropriately. In such a case, Brother printer offline mac you should choose a duplicate that you know is working. For assistance with that or some other worries with your gadget, connect with our printer technical support group over the toll free number recorded previously.
This Post Has 7 Comments
my printer said it was off line and I followed the steps , but now I have lost it completely
I am using an old brother printer with Mac and updated it today. The last thing I know is it stopped working and has stopped printing. What shall I do?
You have not updated brother printer with Mac properly. Update it again.
I purchased a Mac today and was using a Windows PC before with my Brother printer. How shall I Connect it to my new Mac Pro so that I can take out the prints?
Here are the steps to connect brother printer to new Mac Pro. First you have to turn your Brother machines power off and unplug the machine from the power outlet. Choose your connection type and click on the Apple Menu and choose System Preferences.
This article to fix brother printer offline mac issue is very informative and helpful to me. Thanks for sharing troubleshooting steps.
Thank you for your feedback.
Don’t Miss: How To Install Canon Wireless Printer Without Cd
Why Is My Brother Printer Offline
Is your brother printer offline? Do you want to know the solution to fix it? But before the solution, it is important that you should know about the cause. If you are thinking- why is my brother printer offline, find the root because of it and then try to fix it.
Let us see the reasons for brother printer offline issue:
Solution : Remove All Printing Jobs To Troubleshoot Offline Issue
If you are still asking yourself, Why does my Brother printer say it is offline? Then, let me tell you, a single paper or document could be enough to make your printer offline. So, to overcome this problem you have to clear all printing jobs of your printer. This method will allow you to clear all the printing jobs and allow you to restart your printer model. To remove printing jobs you should follow the below described steps.
Step 1: Open Printers and Scanners.
Step 2: Now select your Printer and then click on Manage.
Step 3: If you find that the cancel all documents option is in greyed out then you have to click on Open As Administrator.
Step 4: Click on Open Print Queue.
Step 5: Click on;Printer;at the top and click on;Cancel All Documents.
Step 6: Click on Yes to complete the process.
Now, the process has been completed and you are now able to see your printer is showing online status, for ensuring about the printer status you can print a test document.
Recommended Reading: How To Load Index Cards Into Printer